Humanocracy: Creating Organizations as Amazing as the People Inside Them
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- Create Date：2021-05-19 10:54:21
- Update Date：2025-09-06
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- Author：Gary Hamel
- ISBN：1633696022
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Summary
Our organizations are failing us。 They're sluggish， change-phobic， and emotionally arid。 Human beings， by contrast， are adaptable， creative， and full of passion。 This gap between individual and organizational capability is the unfortunate by-product of bureaucracy--the top-down， rule-choked management structure that undergirds virtually every organization on the planet。
Invented in the nineteenth century with the goal of turning people into semi-programmable robots， bureaucracy is deeply dehumanizing。 Today， only 13 percent of employees around the world are fully engaged in their work。 The rest show up physically but leave much of their enthusiasm and ingenuity at home--hardly surprising given the tendency of bureaucrats to regard human beings as mere "resources。"
By the authors' reckoning， bureaucracy costs the global economy more than $9 trillion in lost economic output each year。 Worse， despite all the hype around flat organizations and agile processes， bureaucracy is growing， not shrinking。
In their provocative and practical new book， world-renowned business thinker Gary Hamel and expert coauthor Michele Zanini lay out a detailed blueprint for creating organizations that are fully human and free from the shackles of bureaucracy。 Few leaders would admit to being champions of bureaucracy， but rarer still is the leader who has a plan for defeating it。 Essential elements include:
Calculating the hidden costs of "bureausclerosis" Ridding ourselves of toxic bureaucratic beliefs Drawing lessons from organizations that have excised bureaucracy Uprooting bureaucratic structures and processes while avoiding operational chaos Overcoming the resistance of those inclined to defend bureaucracy Learning to lead in an environment in which position and rank are no longer the keys to the kingdomThe ultimate goal: organizations that are infused with the spirit of entrepreneurship， where everyone thinks like an owner， and game-changing innovation is the rule rather than the exception。
Humanocracy brims with illuminating insights， real-world stories， and powerful tools。 Both manifesto and manual， it shows you how to build an organization that's fit for the future by building one that's fit for human beings。
Reviews
Ashiana
，
I think in setting up a company or rethinking a work stream， this book is a fascinating overview of successful company’s who have put power back into the hands of employees。
Nashelito
，
This review has been hidden because it contains spoilers。 To view it， click here。 Я не дуже люблю бізнес-літературу， нонфікшн та （найжахливіший із синонімів） мотиваційку， бо всі вони аж надто наближені до реальності， якої мені і без них вистачає з головою。 Натомість залюбки читаю про світи вигадані та фантастичні， світи неймовірні та неможливі， світи， у які можна від цієї самої реальності якісно звалити。Та коли трапляється книга， де в назві чорним по білому （насправді білим по червоному， але то вже таке） пише "створення компаній， у яких люди — понад усе"， встояти просто немож Я не дуже люблю бізнес-літературу， нонфікшн та （найжахливіший із синонімів） мотиваційку， бо всі вони аж надто наближені до реальності， якої мені і без них вистачає з головою。 Натомість залюбки читаю про світи вигадані та фантастичні， світи неймовірні та неможливі， світи， у які можна від цієї самої реальності якісно звалити。Та коли трапляється книга， де в назві чорним по білому （насправді білим по червоному， але то вже таке） пише "створення компаній， у яких люди — понад усе"， встояти просто неможливо。"Перше фентезі в сфері бізнес-літератури"， – подумав я і не помилився。Автори "Людинократії" зовсім не гіпі， а знані бізнес-консультанти， але виносять на її сторінках вирок бюрократії і пропагують абсолютну людяність。Вони пропонують засновувати компанії， які працюватимуть не за правилами та наказами， а завдяки добровільній і прозорій співпраці між колегами， інноваціям на всіх рівнях， самоуправлінню та розв'язуванням ключових дилем на місцях， виходячи із обставин та викликів， з якими працівники зустрічаються щоденно на своїх рівнях， а не за теоретичними вказівками "згори"。А найцікавіше， що такі компанії вже існують і не лише успішно працюють за нормами "людинократії"， але й стають лідерами в своїх галузях。 І не десь там， у Нарнії， а в нашому з вами реальному світі。 Це， наприклад， Southwest Aitlines， Michelin， або W。 L。 Gore （Gore-tex， you know） та інші。Автори не кажуть， що буде легко， але переконані， що переходити на рейки людинократії варто навіть якщо для цього доведеться стати "повстанцем" проти звичного бюрократичного ладу。 Наводять чимало прикладів， розказують з чого найкраще починати。Найстрашніше， звісно， що починати доведеться із себе。 。。。more
Denis Vasilev
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Набор благих пожеланий， с долгим объяснением почему бюрократия это плохо。
Sam
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I couldn't get through this book。 Too utopian; some of the ideas have merit， but as a whole didn't feel like this could really be implemented in an environment where the culture isn't already aligned with them。 In other words， may describe some successful companies， but not something you can transform to。 I couldn't get through this book。 Too utopian; some of the ideas have merit， but as a whole didn't feel like this could really be implemented in an environment where the culture isn't already aligned with them。 In other words， may describe some successful companies， but not something you can transform to。 。。。more
Renee Myers
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Excellent read Different ways to do business empower employees and make a difference Wish more company leaders read this
Zach Varwig
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Big Business FocusedGreat overriding principles， but reads more like a series of case studies， some well known already， rather than a how too。 Also， difficult to apply any of these principles to a business that's under a hundred people， this was a book that spent as much time condemning bureaucracy as it did telling you how to fix it （let everyone experiment）。 Big Business FocusedGreat overriding principles， but reads more like a series of case studies， some well known already， rather than a how too。 Also， difficult to apply any of these principles to a business that's under a hundred people， this was a book that spent as much time condemning bureaucracy as it did telling you how to fix it （let everyone experiment）。 。。。more
Andrew
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Interesting perspective on how a company （and individual） can transition from a bureaucracy to a 'humanocracy'。While the ideas are great， I think it minimizes the benefits that standardization can bring to the table （scale， durability， etc）。 Interesting perspective on how a company （and individual） can transition from a bureaucracy to a 'humanocracy'。While the ideas are great， I think it minimizes the benefits that standardization can bring to the table （scale， durability， etc）。 。。。more
Carol
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A refreshingly new approach to organisational design。 Goodbye heirachical leadership and bureaucracy， hello empowered self managed teams where humans are allowed to flourish and grow！ Great read。
Marta Panuszewska
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I really enjoyed the book。 A lot of interesting ideas on the subject of building a company for the people that work there without loosing profitability。 A lot of examples and practical advice but also anecdotes and stories that make it enjoyable。
Teresa
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Loved all the stories in various industry， and most importantly how to assess your enterprise， and recipes on how to change from bureaucracy to humanocracy。Table of ContentsPreface ixPart 1 The Case for Humanocracy: Why Poke the Bureaucratic Beehive？1 Fully Human 32 Bureaucracy in the Dock 233 Counting the Cost 43Part 2 Humanocracy in Action: Can We Really Go Bureaucracy-Free？4 Nucor: Building People Not Products 655 Haier: Everyone an Entrepreneur 85Part 3 The Principles of Humanocracy: What's Loved all the stories in various industry， and most importantly how to assess your enterprise， and recipes on how to change from bureaucracy to humanocracy。Table of ContentsPreface ixPart 1 The Case for Humanocracy: Why Poke the Bureaucratic Beehive？1 Fully Human 32 Bureaucracy in the Dock 233 Counting the Cost 43Part 2 Humanocracy in Action: Can We Really Go Bureaucracy-Free？4 Nucor: Building People Not Products 655 Haier: Everyone an Entrepreneur 85Part 3 The Principles of Humanocracy: What's the DNA of a Human-Centric Organization？6 Principles over Practices 1057 The Power of Ownership 1118 The Power of Markets 1259 The Power of Meritocracy 13910 The Power of Community 15711 The Power of Openness 17712 The Power of Experimentation 19913 The Power of Paradox 211Part 4 The Path to Humanocracy: How Do We Get There？14 Michelin: First Steps 23715 Start Here 25716 Scale It Up 277Appendix A The Bureaucratic Mass Index Survey 297Appendix B Sizing Up the Bureaucratic Class 301Notes 305Index 319Acknowledgments 333About the Authors 335 。。。more
Amy
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3。5 stars based on the ideas in the book rather than the writing。 The first half of the book is less useful （why bureaucracy doesn’t work， hit you over the head repeats， slow reading ） compared to the second half w examples of alternative organizations， specific examples。
SOOPLE
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Na een veld onderzoek langs een aantal moderne bedrijven komen de schrijvers tot vijf principes die je kunnen helpen een menswaardige organisatie te worden。
Michaela Mitchell
，
Similar to Brene Brown Daring to Lead， but with better examples of businesses adjusting how managers lead。 Equal playing fields and collective work is the future and needs to be embraced; it’s important to find out others interests and support that growth; and you can’t be brave if you aren’t scared。
Andreas Holmer
，
A well written call to arms that benefits from an easily recognizable villain （i。e。， Bureaucracy） and an assortment of interesting case studies （e。g。， Haier， Nucor） but falls somewhat short of its mark due to lack to practical/applicable action。 Such actions do exist in the latter part of the book， but this is where alternatives like Dignan’s Brave New Work shines。 Dignan’s OS Canvas makes for an easy to digest scaffold that helps organize and direct action。 Humanocracy doesn’t have such a tool。 A well written call to arms that benefits from an easily recognizable villain （i。e。， Bureaucracy） and an assortment of interesting case studies （e。g。， Haier， Nucor） but falls somewhat short of its mark due to lack to practical/applicable action。 Such actions do exist in the latter part of the book， but this is where alternatives like Dignan’s Brave New Work shines。 Dignan’s OS Canvas makes for an easy to digest scaffold that helps organize and direct action。 Humanocracy doesn’t have such a tool。 And that’s a shame。 Still， a worthy read。 。。。more
Nathan
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Well written， forward looking， innovative。 It's that rare business/management book that isn't cheesy and justifies the genre。 Well written， forward looking， innovative。 It's that rare business/management book that isn't cheesy and justifies the genre。 。。。more
hansik kim
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after 30 years at last he made most totalitarian view of our life not just business。yes。Human is not a mean but an end who love his job to create a better world。
Sarah
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Long read for essential message - bureaucratic work organizations are outdated。 Replace them with a more decentralized model that distributes power， accountability and rewards。
Matthew
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As the world continues to navigate the current climate of uncertainty， fueled by the ongoing pandemic and increasing demands for equity， never has the case for building decentralized， autonomous organizations been more acute。In their bestselling book， Humanocracy: Creating Organizations As Amazing As The People Inside Them， Gary Hamel and Michele Zanini have artfully detailed brilliant case studies of successful transformations built based on the fundamental principles of community。 These case As the world continues to navigate the current climate of uncertainty， fueled by the ongoing pandemic and increasing demands for equity， never has the case for building decentralized， autonomous organizations been more acute。In their bestselling book， Humanocracy: Creating Organizations As Amazing As The People Inside Them， Gary Hamel and Michele Zanini have artfully detailed brilliant case studies of successful transformations built based on the fundamental principles of community。 These case studies shatter widely held ideas of what constitutes successful organizational performance。 Hamel and Zanini bring us stellar companies like Haier and The Morning Star， as templates for exceptional， community-based， non-hierarchical organizations。 Both are now hailed as global disruptors。 These are businesses in which self-governance and innovative creativity are par for the course; accountability and risk management are mutually shared among colleagues， and evidence of high engagement towards a common goal abounds。The book provides numerous case studies in is the cost of bureaucracy and antiquated command control systems and the value of a creating a human-centric organization。 Each chapter offers a section called Getting Started which serves as road map with clear actions to take to empower staff and eliminate organizational barriers to productivity。 I appreciate the vision of this book， and hope that more business leaders will embrace the principals of Humanocracy。 But this book does more than just present progressive thinking for the old guard， it establishes a call to action for workers to demand better from their employers。 。。。more
Anthony Thompson
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Such a good book。 If you hate stupid process at your office， this is the book for you
Zack Rearick
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4。5 / 5。 Probably my favorite "business" book of the year。 Extremely insightful and filled with practical case studies。 Part manifesto against bureaucracy and the stagnation that comes with it， but also a great roadmap for a less exploitative， more human-centered， multi-stakeholder model of capitalism。 4。5 / 5。 Probably my favorite "business" book of the year。 Extremely insightful and filled with practical case studies。 Part manifesto against bureaucracy and the stagnation that comes with it， but also a great roadmap for a less exploitative， more human-centered， multi-stakeholder model of capitalism。 。。。more
Anu
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I picked this up on the recommendation of Adam Grant， one of my favourite authors。 There were some really great ideas in here - distributed responsibility， prioritising expertise over rank etc。 But it felt somewhat dated and clunky for a tech setting。 The examples of steel industries and AC companies were illustrative but were at times tangential for a modern technology company。 I rarely complain of a book being boring， but I’m afraid this one felt so， because of the endless lists of attributes I picked this up on the recommendation of Adam Grant， one of my favourite authors。 There were some really great ideas in here - distributed responsibility， prioritising expertise over rank etc。 But it felt somewhat dated and clunky for a tech setting。 The examples of steel industries and AC companies were illustrative but were at times tangential for a modern technology company。 I rarely complain of a book being boring， but I’m afraid this one felt so， because of the endless lists of attributes and features that didn’t compensate for the lack of a cogent narrative。 I hesitate to rate the book based on this - maybe it’s just me？ 🤷🏽♀️ 。。。more
Levi Claes
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Practical and insightful book about the why and how to change the old industrial organizational structures。 Comes with an handy e-learning platform as well。 I liked the insightful beginning， followed by some examples of succesful change to end with some practical tools to do the change yourself。 My main take away is that companies are not resilient， it are the people inside of it。 So better create companies around people， instead of the other way around。
Bernard Sia
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The tonality could be more uplifting as the negativity doesn't lend itself well to have readers persist。And if you could break through the first 3 chapters the book starts to open itself up。Inter spread within with samples of companies that did very well in reducing bureaucracy， the author still stepped back into complaining mode。 But I can understand the frustration; especially the irony of bureaucracy in academia， and why institutions of higher learning who are suppose to have experts in their The tonality could be more uplifting as the negativity doesn't lend itself well to have readers persist。And if you could break through the first 3 chapters the book starts to open itself up。Inter spread within with samples of companies that did very well in reducing bureaucracy， the author still stepped back into complaining mode。 But I can understand the frustration; especially the irony of bureaucracy in academia， and why institutions of higher learning who are suppose to have experts in their respective fields struggle to reshape the organization towards the ideals of Humanocracy。 The best chapter to me is "The Power of Paradox"， which succinctly explains in a rather Taoist "be like water" way that organizations need to be able to adapt with changing situations; and conflicting demands at all times。 。。。more
Aaron Seng
，
Really enjoyed the book。 Found myself nodding violently in agreement with the case against bureaucracy and for Humanocracy。 Also felt a sense of hopelessness because I’m stuck in one。 All the symptoms of bureaucracy are evident in the organisation I work for。 However there’s hope in that the authors gives good advice how one can start a grassroot movement even if one is not in a high level position to make changes。
Wally Bock
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Humanocracy is superbly researched and well-written。 Read it for good ideas and thought starters。 But there are some dangerous assumptions in Humanocracy。 It's not clear that much change of the organizational structure can bubble up from the bottom of a bureaucratic organization。 Professor Hamel calls for lots of radical change and urges you to be courageous。 That's because it's dangerous， but the dangers aren’t discussed。 Finally， the book implies we can change the natural human need for hierar Humanocracy is superbly researched and well-written。 Read it for good ideas and thought starters。 But there are some dangerous assumptions in Humanocracy。 It's not clear that much change of the organizational structure can bubble up from the bottom of a bureaucratic organization。 Professor Hamel calls for lots of radical change and urges you to be courageous。 That's because it's dangerous， but the dangers aren’t discussed。 Finally， the book implies we can change the natural human need for hierarchy。 See my full review with pointers to other reading on the subject。https://www。threestarleadership。com/b。。。 。。。more
Andy Cooper
，
A management book for the agesI really enjoyed this book。 Hamel and Zanini systematically dismantle the rationale and reasoning behind why so many organisations are and remain bureaucratic。 They provide a lot of detail on why organisations think this is the right way and then refute this with the clear issues and problems it raises and more importantly they provide great counter examples and many practical solutions on how to address this problem at any level。 This us definitely a book for the a A management book for the agesI really enjoyed this book。 Hamel and Zanini systematically dismantle the rationale and reasoning behind why so many organisations are and remain bureaucratic。 They provide a lot of detail on why organisations think this is the right way and then refute this with the clear issues and problems it raises and more importantly they provide great counter examples and many practical solutions on how to address this problem at any level。 This us definitely a book for the ages and I sincerely hope it inspires many people to become hactivists towards a better future in their organisations no matter what role or level they are at。 。。。more
Toman Beinhocker
，
While the idea of bureaucracy and how it hinders organizational resilience and innovation isn't new， the book does a great job of laying out the costs。 Not only does it provide a convincing inditement of traditional organizational practices， but it offers a set of compelling alternatives。 And， more importantly and more distinctively when it comes to a management book， it provides some interesting pathways to busting bureaucracy--at the level of the individual （detox for bureaucrats！）， team， and While the idea of bureaucracy and how it hinders organizational resilience and innovation isn't new， the book does a great job of laying out the costs。 Not only does it provide a convincing inditement of traditional organizational practices， but it offers a set of compelling alternatives。 And， more importantly and more distinctively when it comes to a management book， it provides some interesting pathways to busting bureaucracy--at the level of the individual （detox for bureaucrats！）， team， and organizational level。 I thoroughly enjoyed it 。。。more
Love
，
A call to action with inspiring case studiesI love the Bureaucracy Mass Index and the term Bureausclerosis。 Hamel and Zanini have a way with words。 The book is a call to action， calling for radical change of organizations and management。 A call to abandon the outdated bureaucratic model and adopt a human-centric， customer focused and agile model that is fit for 21 century organizations。 The best part of the book is the cases from Haier， Nucor， Svenska Handelsbanken and other companies。 The first A call to action with inspiring case studiesI love the Bureaucracy Mass Index and the term Bureausclerosis。 Hamel and Zanini have a way with words。 The book is a call to action， calling for radical change of organizations and management。 A call to abandon the outdated bureaucratic model and adopt a human-centric， customer focused and agile model that is fit for 21 century organizations。 The best part of the book is the cases from Haier， Nucor， Svenska Handelsbanken and other companies。 The first and second part of the book makes the case for Humanocracy and describes two meaty cases from Haier and Nucor。 The third part is centered around a set of principles for organizations that want to become human-centric。 The fourth part is about creating the human-centric organization， with a nice case study from Michelin。 But the last part I found a bit disappointing in that it gives a couple of sunshine stories about how to go about organizing hackathons and workshops to spread Humanocracy in the organization。 It feels like the type of cases a management consultant would put on his resumé， claiming to have fixed the problem with a few clever hacks， while in reality things started changing back to the normal state of affairs as soon as the consultant stepped out of the door。All in all it is an aspirational and inspirational read for people that want to upgrade their organizations to a human-centric paradigm。 And when it comes to toolboxes there are a plethora of those for free online， like liberating structures and tools hero。 。。。more
Tim Dugan
，
Well sone nice ideasBut some of it was redundant with what we do today。 Most technical staff doesn’t do that much bureaucratic stuffSome of it sounds like “agile” not newDifficult part figuring out how I can use tots informationAfter a while I got kind of bored with the bookRegarding flattening organizations and paying based on success: I can see pluses and minuses。 Hiring might get tricky because people demand different market rates partly because of experience。 People expect increased prestige Well sone nice ideasBut some of it was redundant with what we do today。 Most technical staff doesn’t do that much bureaucratic stuffSome of it sounds like “agile” not newDifficult part figuring out how I can use tots informationAfter a while I got kind of bored with the bookRegarding flattening organizations and paying based on success: I can see pluses and minuses。 Hiring might get tricky because people demand different market rates partly because of experience。 People expect increased prestige with years of experience。 It’s built into the labor market。 。。。more
Ronald J。
，